1. How will I find Birdie in the app stores?
 

Look for the app under “6x6 by Birdie” in the App Store and Google Play.
 

2. Where can I see what coupons and vouchers are available to me?
 

See under the menu point “Vouchers” in the app to see the value and expiration date of the coupons available to you.
 

3. How can I use my gift voucher?
 

If you would like to use your valid gift voucher, before you place your order, tick the box at the payment options that says you would like to pay with a voucher. Voucher can only be validated when paying with a registered active bankcard within the application.
 

4. How long do I have to use my gift coupon?
 

Check the “Vouchers” menu point to see how long your individual coupons are valid.
 

5. What’s the difference between a coupon, voucher, and credit?
 

There is only a difference in accounting between these. All coupons, vouchers, and credit can be found under the menu point “Vouchers” and they can all be used in the same way before the expiration date.
 

6. How many vouchers can I use for a single ride?
 

You can only use one coupon for one ride, coupons cannot be combined.
 

7. Is it possible to use only a portion of the amount on the coupon?
 

No, you have to use the whole coupon for a single ride.
 

8. How can I pay for my ride?

You can pay in cash or by bankcard (via terminal) in the car, but you can also pay via the app. Register your bankcard within the application to pay simply, safely, and touch-free.
 

9. How can I register my bankcard in Birdie?
 

Click on “Register new bankcard” in the “Finances” menu point.
 

10. How many bankcards can I register at once?
 

You can register a total of three bankcards at a time in the system. When paying, you can choose which one you want to use to pay your ride fee.
 

11. Can I choose a default bankcard?
 

Yes, you can choose any of your registered bankcards to be your default under the “Finances” menu point. If you do not want to pay your ride fee with this card, you can switch to another payment mode.
 

12. How can I share my ride fee?
 

With the “Share ride fee” button in the “Previous ride” menu point. The users with whom you have shared the ride fee will see their share of the fee under “Pending items” where they can accept or decline it. The ride fee may be shared within 1 hour after the ride was closed. After initiating the sharing of the fee, the other parties have 1 hour to respond (accept or decline.) If someone does not react, we will take it to mean they have declined to share the fee. The ride fee-sharing function is only available in the case of rides paid for with SimplePay or registered bankcard.
 

13. How many people can I share the ride fee with?
 

You can share the ride fee with maximum three other passengers.

14. Can I speak directly to the driver coming to pick me up?
 

Yes, via the online chat and call functions built into the app.
 

15. What types of cars can I choose from?
 

Currently, we have pet-friendly cars, cars with children’s seats, XL cars, station wagons, and normal cars to choose from.
 

16. Where can I provide the information that I need a pet-friendly car?
 

When placing your order after providing the target address, you can choose from among the active icons exactly what kind of car you want.
 

17. Where can I provide the information that I need a car with a children’s car seat?
 

When placing your order after providing the target address, you can choose from among the active icons exactly what kind of car you want.
 

18. Where can I provide the information that there will be more than four of us and we need a larger car?
 

When placing your order after providing the target address, you can choose from among the active icons exactly what kind of car you want. In this case, choose the XL option.
 

19. Can I access the information on my previous rides?
 

Yes, under the “Previous rides” menu point.
 

20. Can I set my favorite addresses?

Yes, you have several means to do this. your home and workplace may be set as special favorite addresses. When ordering, these will appear on the main screen and with just two clicks you can order a car to your home or workplace. When giving the target address (“Where are we going?”), click the star icon on the right-hand side of the text box to access the rest of your favorite addresses. You can give any number of favorite addresses, which you can delete when you no longer need them.
 

21. Where can I set my favorite addresses?
 

Under the “Favorite addresses” menu point.
 

22. How can I request an automatic invoice for my ride?
 

We automatically issue an invoice after every ride, which we send to the email address you have provided. apart from this, you can provide invoicing addresses per payment mode under the menu point “Finances,” that is, you can provide a different address for each bankcard. You can retroactively modify your invoicing data under the menu point “Previous rides” or in the email containing the invoice. In the latter case, you will receive the new invoice as well via email.
 

23. Can I rate my ride?
 

Yes, you can rate the driver who comes to pick you up and their car with the point system at the end of your ride. Apart from points, you can write a text review.
 

24. What should I do if I left something in the car?

Click on the given ride under the menu point “Previous rides” where you will be able to contact your driver and you will be able to discuss the problem with them directly. You can contact the driver within 24 hours of your completed ride. If you need further assistance or the 24 hours are up, call the 6x6 Taxi dispatcher center at: 06 1 6 666 666
 

25. What should I do if I receive a complaint regarding the ride fee?
 

Under the menu point “Previous rides” you can contact your driver and discuss the matter. Modification of the sum of the fee of previous rides is only available in the case of SimplePay (with active registered bankcard) and business rides. You can contact the driver within 24 hours of your completed ride. If you need further assistance or the 24 hours are up, call the 6x6 Taxi dispatcher center at: 06 1 6 666 666
 

26. What number can I call in case of a problem?
 

In case of any problem feel free to call the employees of 6x6 Taxi at the following number: 06 1 6 666 666.
 

27. How can I apply to be a driver?
 

Fill out the application form on the website www.birdie.eu. If you have any questions, please call Zsolt Alberty at +36 30 563 5031.